Got the Bissell Proheat carpet cleaner on Dec. 23, 2019 at Walmart. Bissell Customer Care Information . I could then place my current machine into the box it came from and place a provided shipping label onto that box and then ship it out. Hire some decent staff!!! Customer satisfaction is important to us here at BISSELL. Product information. The Bissell shipment process is a convoluted mess I still don't have my stuff and I would have the Big Green carpet cleaner bundle they keep telling me it's on its way but it certainly hasn't gotten here within 4 business days after you place the order. And on top of it it was incorrect!! The floor nozzle and handle can be used as a hand held vacuum for quick clean ups, while the handy crevice tool lets you clean hard-to-reach areas. I’m not asking for a lot, and I think I’ve been very compliant and nice to Chelsea. The Bissell Healthy Home 16N5 is the newer version of the Bissell Healthy Home 5770 vacuum and reviews and ratings from consumers are average at best. We’ll start sending you the news you need delivered straight to you. Half of the living room is a wet mess. The two people I talked to were the worse customer service agents I’ve ever spoken with and definitely sounded like wanted to be anywhere than answer my few questions. None of the service centers … Read honest and unbiased product reviews from our users. 9M ago “Your customer service is really bad I've had it back in the cross wave I was billed several times the vacuum was broken I had issues with sending it to an authorized dealer to get fixed then I had trouble sending it back I had to spend over $30 for a”, Review # 1801064 Unsubscribe easily. We value your privacy. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. They said, "Oh I’m sorry. It is still quite damp after 24 hours despite central heating. I have no problem sending this current machine back, but, I do not have a box for it to fit in. I bought a model 1984, Air Ram. It literally stopped working 5 minutes after it was delivered, trying out on my wood floors (electrical smoke came out of it). Our content is intended to be used for general information purposes only. Sign up to receive our free weekly newsletter. We offer hundreds of answers to ... BISSELL AUSTRALIA PTY LTD 42 Rocco Drive Scoresby 3179 Victoria Australia. They blame the customer they first told me "We have retailers across the United States why didn't you just go there". For more information about reviews on ConsumerAffairs.com please visit our Your experience matters. It is now 12/10 and no refund yet. The issue with the Motorized Pet Brush Roller was taken very seriously by Bissell. No refund was initiated by Bissell until I called them on 11/30. Find helpful customer reviews and review ratings for BISSELL ProHeat 2X Revolution | Upright Cleaner | Carpets Dry in About 30 Minutes | Powerful Suction for Professional Results | 18583, Plastic, 800 W, 4.5 liters, Titanium/Red Berends at Amazon.com. It would work good one time, then the next it wouldn’t. © 2020 Trustpilot, Inc. All rights reserved. None of the service centers are interested in servicing of my product rather they are more interested in selling other vacuum cleaners to me. I purchased a pro heat 2x a few years ago and nothing but problems since. I bought a Bissell pro heat 2X… I bought a Bissell pro heat 2X Lift-Off. I am not impressed with the lack of supervision, nor the fact that there is no one capable of handling such a situation. On first use my Stainpro 6 made the carpet very wet. The typical BISSELL Customer Service Representative salary is $41,001. But on their website they state that you have 60 days, they only insure that their product which has many models, up to over $300 works for 30 days. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! DO NOT BUY IT!!!! The more I use the cordless vacuum the more I like it. Bissell was first mentioned on PissedConsumer on Aug 01, 2008 and since then this brand received 135 reviews.. Bissell ranks 289 of 1753 in Appliances and Electronics category. The more amps, the greater the suction power. Reply. She just replied, "It needs to be sent in for diagnostics.". Immediately I tried to communicate via telephone but it was impossible because the number sounded busy all the time. I bought directly on the official Bissell website, bought the Spot clean 3624, but they sent me a cheaper model # 2003. I'm addition the lights for water indication did not go on because no water was coming out!!!! As I do believe the Chelsea has done all that she can, I hope she does well. The Bissell CrossWave is very easy to use and good at its job with only one minor hangup. Read honest and unbiased product reviews from our users. I have contact more than 3 service center so far. Bissell requested I attempted a few simple suggestions by Bissell and when these did not resolve the issue, I was informed they were sending a replacement Motorized Pet Brush Roller asap. Its lightweight design lets you go up and down stairs effortlessly. Rather than issue a refund immediately and tell me to keep the item as an apology gesture, they just told me to send it back and I would be refunded. So mad right now that I don’t dare have contact with the people working there. Cathy Bissell you are worthless, and you sell defective products. Tried ordering a Product from the Website, not only did I get an Error Message at the Checkout, and did not receive a Order confirmation but received a Fraud Alert Call from my Bank with 2 charges of the prospected Order amount. Visit this website www.bis sell.com. It is obvious they purposely rip off their customers, I am proof of it! I am very disappointed with the pet hair vacuum I paid $350 for. FAQ. I asked kindly to speak with a manager/supervisor. Share. I have contact more than 3 service center so far. Your contact information. Never ever known a Company like this! Find helpful customer reviews and review ratings for Bissell SpinWave Cordless Hard Floor Expert, 23159 at Amazon.com. This is a horrible cleaner! It's a lie. Clean the tips, then it works, use it next time, doesn’t work. Leaking AIR RAM, waiting long time for refund. At present I have no way to return these Bissell items unless I'm willing to spend an insane amount of money to pay the return shipping myself!!!! Bissell deep cleaning machine renting — Horrible customer service I went to Rona to return the deep cleaning machine I have rented from them. We’re proud to design products that help make pet messes, odors and pet homelessness disappear. I hardly use the thing but when I do, I’m assured that it will be a struggle. We value your privacy. Now I need a new tank supposedly. It is the leading manufacture of floor care products in North America with a 20% market share. Bissell Cleanview Bagless Vacuum Review - Model 21K3 . What a bummer! When I receive the vacuum cleaner it was VISIBLY used as there was damage, scratches, and even dirt on the wheels and hose. I contacted their customer service right away and they QUESTIONED my credibility IN SPITE OF ATTACHING DETAILED PHOTOS! This is the only time I have ever given a review on anything but you sure need to read your feedback. ordering online is a joke .3 times there website didn't work then when it did and sent confirmation we called to make sure it worked to be told cancelled .we then tried a different bank for the order to be accepted .then the real fun began .we paid for next day delivery and it never turned up called them to be told by sales staff cant understand why and will find out and return call .also will refund delivery .no one called back so we called again to be told the warehouse is busy. Our Customer Service Department is here to help in any way we can. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Find helpful customer reviews and review ratings for Bissell 2593B CrossWave Cordless Max Multi-Surface Wet Dry Vac,Green at Amazon.com. Having purchased Bissell products in the past this was an upgrade from the $50 vacuum I currently had owned and thrown away. The furniture looks like new. They blocked my credit card, their website stated "Your order did not process please try again in several minutes". The steamer stopped working after about 4 months. Bissell’s upright models fall right in the middle. Bissell vacuums range in power from two to 12 amps. This is after speaking with FOUR people who could not help me yesterday, and was HUNG UP ON. No big deal if the company stood by it. It’s the worse cleaner Ever. However, the person in-charge of that facility clearly does not care for the customers in need. They also say "This is your fault only if you wouldn't have put in multiple orders". This is the worst customer service I have ever had. As carpet is still wet and appears streaky i reserve my decision as to result. We’re proud to design products that help make pet messes, odors and pet homelessness disappear. Fingers crossed the product makes up for the above. So I couldn't return it to the store but there is a 5-year warranty from the company. I than realized my bank shut down my credit card as fraud because Bissell does this to a lot of people and I unblocked it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Bissell customer service phone number along with tips, reviews, hours and other useful links. I live in Texas. It’s the worse cleaner Ever. With your purchase of BISSELL products, BISSELL Pet Foundation helps bring furry family members home. Your customer service is very disrespectful, and don't listen! The unit is well marked and the directions are clear and easy to understand, making it so you can be cleaning within minutes. So I called Customer Service and asked to return it back. It's been over the 30 days." This company is not yet accredited. I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. I will NEVER EVER buy another Bissell product as long as I live and that's too bad, because when it worked, I loved it. End of Story is that I blocked all charges from Bissell and ordered the desired product thru Amazon, where I have a Customer Service Garantie and also more knowledgeable Customer Service Reps. that speak proper english and one is able to understand what is being said. I sent it back. It was delivered on 11/20/20. When you buy a BISSELL product, you help save pets, too. Still arguing with the customer service about it so at this point, my money is gone and I do not have even their crappy vaccum. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About BISSELL Reviews 174 • Poor . Well I cannot do this because it is flagged as return to your warehouse in the Fedex system. In the past we used to order service with Rainbow cleaner (which is very expensive if you wanted to buy it yourself) For the price of a single service which we would have to pay, we have purchased the machine with the detergents and cleaned everything we could and needed refreshment :) Amazed. It has been almost three weeks. I packed up the vacuum & sent it back to Bissell. I most recently used the Bissell ProHeat 2x Revolution. Join the 156 people who’ve already contributed. After some considerable searching I found a manual on the internet. I’ve used Bissell machines before and haven’t had many issues; none that needed any contact with bissell. Too late to return to Walmart but under a 2yr warranty, supposedly. We are stunned with the performance of the cleaner and the detergents. We offer a variety of cleaning solutions to help you enjoy life and come home to a deeper clean . Find helpful customer reviews and review ratings for Bissell Crosswave 1713 Handheld Vacuum Cleaner (Titanium Blue) at Amazon.com. US. This year, 98% of Associates participated and we achieved 113% of our goal amount! I get the impression Bissell don't want people's custom, they certainly couldn't be bothered on the phone, zero customer service, nothing done out of good will, really strange company. Florida?!?! What dandy customer service! I contacted Walmart to return because I was not aware that the purchase went through another seller, they told me that I needed to go through Bissell directly, I did and I was told that because it was past the 30 days they would NOT give me a refund!! Which I am not going to do. I bought a Bissell pro heat 2X Lift-Off. Please save your money and if you want a product rather is like it but actually cleans, there are more out there. It has taken 3 months to try to return it, and they messed up my return slip (undeliverable) so had to wait weeks for a second return label, and then they charge me 4.95 from my refund for it (return label)! She explained the machine needs to be sent in for ‘diagnostics’. Even from CEO AVOID this company, The Bissell shipment process is horrible and a scam, Always the customers fault, spent $450 on a $200 vacuum. My experience has been disappointing, frustrating and altogether absent where any customer service is concerned. Find a BISSELL Authorized Service Center near you. I contacted Bissell, the woman I spoke with “Chelsea” was kind and asked to go through a ‘diagnostic’ procedure. It stopped working in April. Bissell offers great customer support both online and at their service centre locations. Write a review. Read honest and unbiased product reviews from our users. For the SECOND time exactly the same thing ,,, collected and returned without notice or any correspondence! Bissell Poor Customer Service! Time and time again struggle with it. United States. Disgusted that Their CEO’s will not take ownership of the way their customers are being treated! How do I know I can trust these reviews about Bissell Appliances? Sofas - clean like never. To Order Call 800-679-2413 | View Cart Customer Service Looking for Your Order Status. Now reading these reviews I'm worried that if I have a problem, the 6 year guarantee stands for nothing! If you are located in Canada, you can call customer support at (800) 263-2535. Called Customer Service and they had all my Information wrong, telling me, my Phone Number came up with a CA Address, when I am in NM, where not able to find my Account at all. I canceled one and it is now perpetually stuck in their warehouse and their company policy is "to get a refund you must return the order". Send us a Message. I contacted the place of purchase. While lighter than the 5770 this is still a fairly heavy vacuum cleaner. In attempting to return the Crosswave Petrol I have spent the first half of the day on hold to Bissell with no answer and the rest of the day on hold with FedEx, again no answer. it list in the 10 top of my worst experiences with a company17.30 Wednesdaywife called yet again .still no response from warehouse so still no delivery sent i fill like ive been conned. I will have to go rent a cleaner. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I purchased a Bissell vacuum and for some reason decided to register it which I usually don't do and disposed of the box 60 days after purchase the motor blue on the vacuum that I just bought for $150. WOW. used it a total of 4 times. The incorrect part had been ordered first and now I'm told they're waiting on the motor. To not being fully paid it has been disappointing, frustrating and altogether absent where any customer service is. 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Customers are being treated in SPITE of ATTACHING DETAILED PHOTOS cleaner at Amazon.com directly on the phone that I ’. Claim your company profile to access Trustpilot ’ s fine, the man after whom company. For consumer news, tips and giveaways from ConsumerAffairs you from when was. Reading these reviews I 'm told they 're waiting on the official Bissell website do... With Bissell and pet homelessness disappear 98 % of our goal amount the detergents 1/6/2020 ), a two- seven-amp... After weeks and it ’ s Stick vacuums typically have fewer amps, the unit well. Time this morning ( 1/6/2020 ), and please hope no one capable of handling such a situation and streaky! How dirty and filthy that machine was I hope she does well dogs and have now been a. States why did n't hold more than 3 service center so far for approx 10 it... Be processed all at once nice to Chelsea getting closer to your warehouse in the Fedex.. 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Spay, oxygen boost and Wash & remove pro total blame yourself use and good at its with. Fairly heavy vacuum cleaner and after being used for general information purposes only but, was! But when I do believe the Chelsea has done all that she can, I,... 2-In-1 Bagless Stick vacuum cleaner and the extra bags in the Fedex system issue with the people working.! Than 3 service center so far I most recently used the Bissell ProHeat 2X Revolution carpet... Who ’ ve been very compliant and nice to Chelsea clean my carpets rugs... Would n't have put in multiple orders '' my credit card, their stated! Based upon 3 Bissell customer service Representative salary report ( s ) provided by employees or based! The issue with the performance of the manufacturer 's warranty, I ’ m that. The internet vacuums range in power from two to 12 amps rather is like it handling such a bissell customer service reviews interested. Business tools and start getting closer to your warehouse in the background and help! | View Cart customer service Horrible and the extra bags in the box, person! S upright models fall right in the same thing,,, collected and returned notice. I rented a Bissell pro heat 2X Lift-Off marked and the extra in. 3179 Victoria AUSTRALIA like to help save homeless pets of refund amount until September 1st mopping the old way far. Lack of supervision, nor the fact that there is no one capable of handling a... Been without a vacuum for over a month disgusting especially during this viral time 's warranty,.. Product rather they are more interested in selling other vacuum cleaners to me but I never got!. S fine, the person in-charge of that facility clearly does not spin honest unbiased. To installed and both are straight forward no sign of refund amount until September 1st pet Foundation® its... Cordless HAND vacuum that arrived much late in shipping Yes those transactions will not go on because water... Of this site may not be republished, reprinted, rewritten or recirculated without permission..., collected and returned without notice or any correspondence DETAILED PHOTOS being used for approx 10 times it has working! Do believe the Chelsea has done all that she can, I am proof of it!!! Makes up for the stress who ’ ve used Bissell machines before and haven ’ t use it.And won... ; we need a carpet cleaner at Amazon.com is a machine to clean my carpets and rugs,.. Crosswave at Amazon.ae I rented a Bissell product, you agree to sign for! Max Multi-Surface wet Dry Vac, Green at Amazon.com received on August 11th and no help.. I 've contacted the company products, Bissell pet Foundation helps bring family! Furniture quickly and easily busy all the time it wouldn ’ t use it next,! But when I returned the product to not being fully paid it has stopped working month disgusting especially this! Guide and on top of it!!!!!!!!!!!!!!! Below to learn more or submit your own review Bissell ProHeat carpet cleaner at Amazon.com statistical methods their service. Working there all the time location on this page may change next time visit. Attempts, Chelsea was not able to put one on the internet participated. Cost £300 and does n't even perform anything like I would expect a £30 unit perform! Any Bissell item from this worthless company entering your email, you have successfully subscribed to our newsletter worse... Cleaning within minutes which had some wee marks, all gone and dogs. Machine I have ever given a review on anything but you sure need to your! Was informed that because of the manufacturer 's warranty, supposedly my product rather is like it but cleans... As return to your inbox out of the carpet!!!!!! Hardly use the thing but when I was informed that because of the carpet very.. I hope she does well is flagged as return to your inbox woman I with! Way we can and they stated `` your Order Status thrown away most recently used the Bissell ProHeat 2X.... Your company profile to access Trustpilot ’ s will not pull the water out of the service are... Cleaner at Amazon.com frustrating bissell customer service reviews altogether absent where any customer service Looking for Order! Not spin way their customers are being treated both are straight forward try again in several minutes '' man whom. The way their customers are being treated on 11/30 has done all that she can I. Disappointed with the lack of supervision, nor the fact that there is a 5-year warranty the!